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FAQs – Why Don’t I Always See Fast Forward Preview Thumbnails on Tablo?

FAST FORWARD PREVIEW THUMBNAILS ON TABLO TV

th the exception of the million dollar budget spots that air during the Superbowl, people generally hate watching commercials. Thankfully, about a year ago Tablo added support for Fast Forward Preview which makes it easy to quickly speed through advertisements and get back to the show you were trying to watch.

However, some users have been confused about why they don’t see Fast Forward Preview on all Tablo video playback.

The Question: Why don’t I always see Fast Forward Preview on my Tablo?

The Answer
You may not see Fast Forward Previews on the playback of your Tablo video for a few different reasons:

#1: You’re Watching Live TV or a ‘Tape Delay’ Recording

Fast Forward Preview thumbnails are created once recordings are completed by re-processing the recording using one of Tablo’s tuners. That means in-progress recordings, as well as live TV, will not have this feature.

#2: Your Recording is Complete, But There Are No Available Tuners

Since generating the preview thumbnails requires a tuner, if all of the tuners on your Tablo are busy with other tasks (like other recordings, live TV streams or out-of-home streams) your DVR will wait until those tasks are completed before processing the thumbnails for your recording. This is one of the many advantages of having additional tuners like the Tablo QUAD does!

#3: You Haven’t Waited for the Process to Complete

When there is an available tuner, your recording should show Fast Forward Previews approximately 4 minutes after the recording has finished (for an hour-long show). Longer recordings will require additional time for processing.

Creation of Fast Forward Preview thumbnails are also completed in a serialized way. This means that if you have 4 one-hour recordings completing all at one time, it will take approximately 16 minutes for all four recordings to show previews.

#4: There is an Error in the Recording

While not a common occurrence, it is possible for Fast Forward Preview generation to fail. This is almost always caused by an error in the actual recording, generally resulting from a degradation in the Over-the-Air signal during the recording process.

You can force Tablo to re-try preview thumbnail processing on a recording by quickly pressing and releasing the blue reset button on the rear of the unit. During the boot-up process, recordings without Fast Forward Previews are identified and a second attempt will be made; however, if there is indeed an error in the recording, it’s unlikely a re-try will be successful.

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How to restart your phone/tablet

Sometimes, just restarting your smartphone or tablet can clear up issues with apps. The links below will provide detailed instructions on how to force close your Tablo app. 

Apple iPhone

Android smartphones 

Most Android smartphones and tablets can be restarted by holding the POWER button and then selecting RESTART or POWER OFF and RESTART from the POWER OPTIONS menu.

NOTE: Newer Samsung devices require you to hold the POWER/SIDE button and VOLUME DOWN to make the POWER OPTIONS menu appear. On the Google Pixel 6, hold the POWER and VOLUME UP buttons.

How to force close your Tablo app?

Sometimes, just restarting the app can fix things. The links below will provide detailed instructions on how to force close your Tablo app. 

Apple iPhone/iPad

Android smartphones/tablets 

Need help with the final steps?

Don’t worry, we’ve got you covered.  Follow the steps in the video below for a full walkthrough of the remaining parts of the Tablo setup process.

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