Warranty & returns

All Nuvyyo products are provided with a 100% repair or replacement warranty on hardware defects for 12 months from the date of shipment from authorized retailers (Nuvyyo, Amazon, Best Buy, Microcenter, NewEgg, Home Shopping Network, Walmart).

Third-party hard drives purchased directly from Nuvyyo as part of an integrated system (i.e. Tablo QUAD 1TB) are also warrantied by Nuvyyo for a period of 12 months from the date of shipment.

Other third-party products purchased directly from Nuvyyo such as antennas are not covered by our warranty.

Devices sold by third-party entities via authorized retail websites (aka ‘marketplace sellers’) are NOT covered by our warranty. Warranties are not transferrable.

If you purchased your product from an authorized Nuvyyo channel partner, please contact your place of purchase directly.

The warranty does not cover acts of God (i.e. power surges, lightning strikes) or if the device’s external casing or internal electronics have been opened or otherwise tampered with.

Warranty return policy – RMA.

If we determine a product is defective and it is still under warranty, we will issue a Return Merchandise Authorization (RMA) number. We will only accept returns that we have a Nuvyyo-issued RMA number for the product in question. For our 4th generation products, we do not ship or cover warranty replacements for units outside of the United States.

Please ensure that the Nuvyyo issued RMA number is clearly marked on the outside of your return package. Package the product carefully. Use bubble wrap and a strong cardboard box. Do not use loose Styrofoam packaging (e.g. Styrofoam peanuts), as this can damage electronics. Include the product and power supply (if applicable).

Nuvyyo’s warranty terms are such that RMA Products covered under warranty will be repaired and if in the opinion of Nuvyyo, the RMA product cannot be repaired, it will be replaced.

If the defective device was purchased more than 30 days in the past, Nuvyyo reserves the right to replace it with a certified refurbished unit.

Nuvyyo direct purchase return policy.

End-User Customers who buy Nuvyyo’s products directly from Nuvyyo, may return them to Nuvyyo up to 30 days after they are received for a refund of the product purchase price (we cannot refund shipping charges).

End-User Customers must obtain an RMA number that is clearly marked on the outside of the return package and all returns must be in the original packaging and include all items.

Shipping terms.

The customer is responsible for shipping costs of product(s) returned to Nuvyyo. Customers are advised to insure products being returned as they are responsible for any damage or loss during shipping.

Nuvyyo will ship the replacement or repaired warranty product to the customer, at Nuvyyo’s expense.

We are unable to ship to Puerto Rico or APO/FPO/DPO addresses.