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Warranty & returns

All Nuvyyo products are provided with a 100% repair or replacement warranty on hardware defects for 12 months from the date of shipment from authorized retailers (Nuvyyo, Amazon, Best Buy, Microcenter, NewEgg, Home Shopping Network, Walmart).

Third-party hard drives purchased directly from Nuvyyo as part of an integrated system (i.e. Tablo QUAD 1TB) are also warrantied by Nuvyyo for a period of 12 months from the date of shipment.

Other third-party products purchased directly from Nuvyyo such as antennas are not covered by our warranty.

Devices sold by third-party entities via authorized retail websites (aka ‘marketplace sellers’) are NOT covered by our warranty. Warranties are not transferrable.

If you purchased your product from an authorized Nuvyyo channel partner, please contact your place of purchase directly.

The warranty does not cover acts of God (i.e. power surges, lightning strikes) or if the device’s external casing or internal electronics have been opened or otherwise tampered with.

Warranty return policy – RMA.

If we determine a product is defective and it is still under warranty, we will issue a Return Merchandise Authorization (RMA) number. We will only accept returns that we have a Nuvyyo-issued RMA number for the product in question.

Please ensure that the Nuvyyo issued RMA number is clearly marked on the outside of your return package. Package the product carefully. Use bubble wrap and a strong cardboard box. Do not use loose Styrofoam packaging (e.g. Styrofoam peanuts), as this can damage electronics. Include the product and power supply (if applicable).

Nuvyyo’s warranty terms are such that RMA Products covered under warranty will be repaired and if in the opinion of Nuvyyo, the RMA product cannot be repaired, it will be replaced.

If the defective device was purchased more than 30 days in the past, Nuvyyo reserves the right to replace it with a certified refurbished unit.

Nuvyyo direct purchase return policy.

End-User Customers who buy Nuvyyo’s products directly from Nuvyyo, may return them to Nuvyyo up to 30 days after they are received for a refund of the product purchase price (we cannot refund shipping charges).

End-User Customers must obtain an RMA number that is clearly marked on the outside of the return package and all returns must be in the original packaging and include all items.

Shipping terms.

The customer is responsible for shipping costs of product(s) returned to Nuvyyo. Customers are advised to insure products being returned as they are responsible for any damage or loss during shipping.

Nuvyyo will ship the replacement or repaired warranty product to the customer, at Nuvyyo’s expense.

We are unable to ship to Puerto Rico or APO/FPO/DPO addresses.

Other policies & agreements.

How to restart your phone/tablet

Sometimes, just restarting your smartphone or tablet can clear up issues with apps. The links below will provide detailed instructions on how to force close your Tablo app. 

Apple iPhone

Android smartphones 

Most Android smartphones and tablets can be restarted by holding the POWER button and then selecting RESTART or POWER OFF and RESTART from the POWER OPTIONS menu.

NOTE: Newer Samsung devices require you to hold the POWER/SIDE button and VOLUME DOWN to make the POWER OPTIONS menu appear. On the Google Pixel 6, hold the POWER and VOLUME UP buttons.

How to force close your Tablo app?

Sometimes, just restarting the app can fix things. The links below will provide detailed instructions on how to force close your Tablo app. 

Apple iPhone/iPad

Android smartphones/tablets 

Need help with the final steps?

Don’t worry, we’ve got you covered.  Follow the steps in the video below for a full walkthrough of the remaining parts of the Tablo setup process.

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Getting your channels...

You can get channels for free!
( over-the-air channels and streaming channels )

This is an estimate only. Actual broadcast TV channels received may vary based on TV antenna location, reception, topography, and other obstructions. Streaming channels require an internet connection. View the Channel Details Report for specifics of each channel and to help determine what antenna is needed. 

Reception alert:  Based upon the location you entered, you may not get many of the major networks.  As a result, Tablo may not be the best fit for you.  Please enter your full address above for best accuracy. 

Major Local Broadcast Channels

Major networks you know that have live sports, major events, local news and more. 

Entertainment and Lifestyle Channels

Sports Channels

News Channels

Movie Channels

Family and Kid Channels

En Español

Additional TV Broadcast Networks

Internet Streaming TV Channels

Internet-based free streaming channels .

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