Warranty & returns

Limited Warranty:

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

All Nuvyyo products purchased from Authorized Retailers (Nuvyyo, Amazon, Best Buy, Walmart, Home Shopping Network, QVC and ABC Warehouse) are covered by a 12-month replacement warranty for hardware defects from the date of shipment.

Products re-sold by third-parties via the websites of Authorized Retailers (aka ‘marketplace sellers’) are NOT covered by our warranty. Warranties are not transferrable.

If you purchased your product from an authorized Nuvyyo channel partner (such as an antenna installer, antenna manufacturer or internet service provider), please contact your place of purchase directly.

The warranty does not cover software defects, compatibility issues with third-party products or services, or acts of God (i.e. power surges, lightning strikes). The warranty also does not apply if the product’s external casing or internal electronics have been opened or otherwise tampered with.

How to request a warranty replacement.

To request the replacement of a product under warranty, please complete this form.

You will need to provide:

A specific description of the nature of the product’s hardware defect
Proof of purchase from an authorized retailer

Once received, your request will be evaluated to confirm a hardware-based defect and your product’s warranty status. Once this process is complete and approved, we will issue a Return Merchandise Authorization (RMA) number for confirmation and tracking purposes and provide instructions for returning your product.

We will only accept warranty returns for products that have been issued a Nuvyyo RMA number. We do not ship or cover warranty replacements for products outside of the United States.

Please ensure that the Nuvyyo-issued RMA number is clearly marked on the outside of your return package. Package the product carefully. Use bubble wrap and a strong cardboard box. Do not use loose Styrofoam packaging (e.g. Styrofoam peanuts), as this can damage electronics. Include the product, power supply and TV antenna (if applicable).

Products with hardware defects covered under warranty will be replaced.

If the defective product was purchased more than 30 days in the past, Nuvyyo reserves the right to replace it with a certified refurbished product.

Return Policy:

Returning products purchased from Authorized Retailers.

Nuvyyo products purchased from Authorized Retailers (Amazon, Best Buy, Walmart, Home Shopping Network, QVC and ABC Warehouse) must be returned to the retailer in accordance with the retailer’s return policies and procedures.

Returning products purchased directly from Nuvyyo (TabloTV.com).

Customers who purchase Nuvyyo products directly from TabloTV.com, may return them to Nuvyyo up to 30 days after they are received for a refund of the product purchase price. Shipping charges will not be refunded.

In most cases, your refund will automatically go back to the original form of payment used for the purchase. Refunds to your credit card typically take 5-7 days after the refund is processed.

To return a product purchased directly from TabloTV.com, please complete this form.

You will need to provide:

Proof of purchase from TabloTV.com – specifically your order number

Once received, we will confirm your purchase and delivery date, provide a Return Merchandise Authorization (RMA) number for tracking purposes and instructions for returning your unit.

Please ensure that the Nuvyyo-issued RMA number is clearly marked on the outside of your return package. All returns must be in the original packaging and include all items.

Warranty and direct purchase return shipping terms:

The customer is responsible for shipping costs of product(s) returned to Nuvyyo. Customers are advised to insure products being returned as they are responsible for any damage or loss during shipping.

Nuvyyo will ship warranty replacement products to the customer, at Nuvyyo’s expense.

We are unable to ship to Puerto Rico or APO/FPO/DPO addresses.

Limitation of Liability:

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

If you have any questions or concerns about warranties or returns, you may contact us at 1-844-822-5688 (1-844-TABLOTV).

Last Updated: 28th Jan 2025