Happy Friday cord cutters!
Welcome to a new year of cord cutting news, analysis, and advice!
This week we're talking about the newest on-demand streaming service, Discovery+.
Also: Q&A on accessing Roku support, short cuts, must-see OTA TV, and more.
As always, if you know of someone who might need some insight or help with cutting the cord on cable or satellite, please forward our newsletter, or use the handy share buttons at the top of this email.
OK... now let's get to it!
NEWS > Everything You Need to Know About Discovery+
Earlier this week the Discovery+ streaming service launched in the US at a price of $4.99/month with ads or $6.99/month ad-free. (An international launch is in the works, but Canada isn't on the list, likely due to existing content ownership contracts.)
You can try Discovery+ for free for 7 days, or for up to an entire year if you're a Verizon customer.
The team at Gizmodo is really impressed with the variety of content available and with the ease-of-use of the app.
While you can't enjoy live, linear streams of channels like the Discovery Network, TLC, and the Food Network with the service or catch up on the latest episodes of series currently airing on cable, it does offer original programming and a huge back catalog of content. This includes on-demand episodes of your favorite shows like Fixer Upper, Chopped, 90 Day Fiancé, Planet Earth, and more.
Starting later this month, Discovery+ will also offer 24/7 'binge' streams of programs like House Hunters for folks who like to have low-stakes programming on in the background.
Discovery+ is available on all of the most popular streaming devices/platforms including Roku and Amazon Fire TV, Apple TV, Android TV, Xbox, newer Samsung TVs, and iOS and Android mobile devices.
Have you checked out Discovery+? Tell us what you think via Facebook or Twitter.
Q&A > How Do I Get Support for my Roku?
This week's question comes from Derek who described an issue getting his Roku to connect to his WiFi extender and says, "How do I draw this problem to the attention of customer support at Roku? There is no customer support - no people, no phone lines, no chat?"
Like many tech companies, Roku prefers customers to use online help articles versus live support when possible. But what happens when you have a more complex issue or don't know the right search terms to use?
Checking user community forums is a good first step... Other customers may have used different language to describe their problem than the official documentation, and/or may be able to lend a hand if you describe your issue with as much detail as you can. Social media communities like Cord Cutting Tech Support can also be helpful.
If you're still stuck, accessing a real live Roku expert can sometimes be more difficult.
What Roku calls 'agent support' is officially unavailable to those who purchased lower-end Roku Express and Premiere models, but those with higher-end devices can access online chat or email support. Support is also available via Twitter. Unfortunately, Roku phone support has been unavailable since the pandemic began.
In Derek's case, it seems like he's not alone and that another customer solved the same issue by renaming his WiFi Extender's network. Another suggested making sure that the Roku can support the WiFi band being used by the extender as some Rokus only support the 2.4 GHz band and ensuring that the extender password doesn't contain special characters.
Hopefully one of those tips does the trick!
Have a question about cordcutting that you'd like answered? Send us a note and you may see your question in an upcoming issue of Cord Cutting This Week!
SHORT CUTS > How to Cut the Cord in 2021, & More
Most weeks there's more news than we can cram into this email. Thankfully 'short cuts' delivers the cord-cutting news and deals we didn't have room for, including:
WHAT'S ON > Must-See OTA TV
As always, there's lots of great TV coming to you FREE with an antenna this week including:
- Whose Line Is It Anyway? returns for season 9 - January 8th @ 8:00 p.m. ET on CW
- Canadians can enjoy season 14 of drama Heartland - January 10th @ 7:00 p.m. ET on CBC
- Followed by the two-part premiere of the classic miniseries Les Misérables - January 10th @ 8:00 p.m. ET on CBC
- Catch the mini-series adaptation of All Creatures Great and Small on Masterpiece - January 10th @ 9:00 p.m. ET on PBS
- A Little Late with Lilly Singh returns for season 2 - January 12th @ 1:30 a.m. ET on NBC (12:30 a.m. on Global)
- Medical drama The Resident returns for season 4 - January 12 @ 8:00 p.m. ET on FOX/CTV
- Followed by season 2 of Prodigal Son - January 12 @ 9:00 p.m. ET on FOX/Global
- Or catch the US premiere of the supernatural show Trickster - January 12th @ 9:00 p.m. on CW
- Tune in to the new comedy Call Your Mother - January 13th @ 9:30 p.m. ET on ABC (Jan 14th at 8:00 p.m. on Global)
- Sci-fi drama Pandora returns for season 2 - January 14th @ 8:00 p.m. ET on CW
Don't forget to regularly check the TV SHOWS > PREMIERING tab on your Tablo app to find and set new and old favorites to record.
CANADIAN CORNER > CBC Basketball Docuseries Debuts Next Week
When it comes to churning out professional sports stars, Canada is most known for hockey. But a new CBC docuseries features an elite program at an Ontario prep school focused on a different sport: basketball.
Anyone's Game, which debuts next Friday, follows student-athletes at Orangeville Prep as they work towards a goal of making the NBA.
We hope you enjoyed this edition of Cord Cutting This Week!
If you know someone who may be interested in cutting the cord on cable or satellite, please feel free to forward this newsletter to them or use the handy share buttons at the top of this email. Make sure to ask them to sign up as well!