Tablo Blog

Tablo Guide Data Subscription Store Walkthrough

Tablo OTA DVR solutions access high quality guide data that goes far beyond the basic program airdate and time details which are sometimes carried via the Over-the-Air broadcast stream (called PSIP).

Tablo sources this information from a company called Gracenote, and it includes metadata that enables some of the DVR’s more advanced features. But this level of robust guide data is not free, which is why full access to the Netflix-style guide data is limited to Tablo customers with active subscriptions. 

tablo rec new

(See a full breakdown of what’s included in your Tablo OTA DVR subscription here, or Tablo ENGINE subscription here.)

 

Tablo OTA DVR Guide Data Subscription Free Trial
All Tablo solutions come with a free 30-day trial of our TV guide data subscription so cord cutters can enjoy the full Tablo experience right out of the box. Your 30-day trial will begin automatically when the Tablo is first connected, however it is recommended to register your Tablo DVR or Tablo ENGINE ID immediately by setting up an  account at account.tablotv.com. By doing so, you will receive a series of ‘welcome’ emails that will help you get up and running quickly to make the most out of your Tablo experience.

 

create tablo subscription account 

Select a Tablo Subscription Within 30 Days
We recommend that you select and purchase a Tablo subscription as soon as you have completed the initial set up of your tablo device, but you will have a full 30 days to decide if you want to try before you buy. You will only be billed for your subscription the day after your trial ends, so there’s no need to worry about losing out on your ‘freebie’ days.

free trial

If you don’t purchase a subscription before your trial ends, you will no longer have access to Tablo’s advanced features including series record, which means non-manual recording schedules will be lost and Tablo Connect out-of-home streaming will be disabled on Tablo hardware DVRs.

 

Tablo Subscription Store Step by Step
Selecting and purchasing a Tablo guide data subscription is easy. Start by visiting account.tablotv.com or click on the ‘My Account’ button at the top of our main website at tablotv.com.

 

tablo my account button 

If you’ve already created an account, select ‘Login to My Tablo Account portal’. If not, you’ll need to begin by creating an account.

 

tablo my account login 

Then you’ll be asked to select the type of Tablo product you wish to register.

 

tablo subscription product selection

Next you’ll be asked to enter your device’s serial number or your Tablo ENGINE ID. This will allow us to associate your subscription account to your device.

 

tablo id subscription

(NOTE – If you have selected the wrong product from the previous screen, the serial/ID lookup will not be successful.)

If your Tablo device or Tablo ENGINE ID is not found, double check the code you’ve entered and try again. If it’s still unable to be found, contact Tablo Support and we can investigate.

Next you’ll need to select a subscription type: monthly, annual, or lifetime.

tablo subscription type

(Note – Lifetime subscriptions are only available for Tablo hardware DVRs. Your Tablo hardware DVR subscription is tied to YOU not the device, so you can add additional Tablo units to your subscription or change the unit to which it’s associated at any time. Tablo ENGINE subscriptions have separate pricing and details.)

If you have an active subscription coupon code, be sure to enter it in the coupon section before proceeding to receive your discount!

Once you confirm your subscription selection, you’ll be asked to enter your credit card details.

Tablo’s payment processor accepts VISA, MASTERCARD and AMEX credit cards. Credit-based gift cards, debit cards, and DISCOVER cards are not accepted.

tablo subscription payment details 

Once your payment has been processed, you should be able to navigate to the Tablo web app at my.tablotv.com and see that your subscription status has changed from TRIAL to ACTIVE. If the status has not updated, click REFRESH.

tablo trial subscription

tablo active subscription

And that’s it! You are all set to receive Tablo news, special offers, software and firmware updates as well as full access to all advanced features and out-of-home streaming!

 

Tablo Subscription FAQs

Q – My credit card is valid, so why is the payment failing to process?
A – Ensure your Tablo account zip/postal and credit card zip/postal match and/or that your bank does not automatically block international transactions.

Q – Why is there an extra fee being applied to the transaction on my credit card statement?
A – Some US-based banks may choose to apply a small foreign transaction fee on the purchase as Tablo’s parent company is based in Canada, even though the bank we use to process transactions is in the US.

Q – If I cancel my subscription before its end date, will I get a refund for the unused portion?
A – No, Tablo will not issue refunds on guide data subscriptions. Upon cancellation, your subscription will remain valid until the end of the subscription term.

 

 

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