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Getting Technical with OTA TV Reception (AKA: Why Can’t I Watch This Channel?)

OTA TV TECHNICAL CONSIDERATIONS

An excellent Over-the-Air TV signal is critical to enjoying free live HDTV with Tablo. In previous blog posts, we’ve covered the basics of getting great OTA TV reception including TV antenna selection, OTA signal availability, potential broadcast signal obstructions and TV antenna positioning. However, there are some far more technical considerations when we talk about OTA TV signal reception and quality. These technical considerations include signal-to-noise ratio, the digital cliff effect, tuner overdriving and signal interference – all of which can mean the difference between a great cord cutting TV viewing experience and a less than perfect one.

Technical considerations that affect Over-the-Air (OTA) TV Reception:

#1: Signal-to-Noise Ratio (or SNR):

Signal-to-noise ratio (abbreviated SNR or S/N) is a measure used in science and engineering circles that compares the level of a desired signal to the level of background noise.

Digital TV tuners (like those in your TV and in your Tablo DVR) will generally process signals from about -50 dBm (strong) to about -80 dBm (weak).

Signal strength requirements for digital TV tuners

If your available channel signal falls within the green portion of the graph above, your Tablo DVR should be able to receive, stream and record the channel. Since digital signals are either ON or OFF, Tablo’s channel scan process may not discover a channel during a channel scan if it’s outside of, or bordering on this range.

An in-line antenna amplifier can boost a marginal signal into the normal range, but since amplifiers boost noise as well as signal, it may not improve and can sometimes even worsen the quality of the signal overall. If this occurs, you may be able to see the channel during a scan, but breakups in the signal or an overwhelming amount of noise can cause buffering on live streams and/or recordings to fail.

#2: The Digital Cliff Effect:

As we just mentioned, digital signals like Over-the-Air TV are either ON or OFF. The digital cliff effect describes the sudden loss of digital signal reception. Unlike analog signals, which would gradually fade when signal strength decreased (some of you may remember ‘snowy’ TV reception) a digital signal provides a picture that’s either perfect or non-existent at the receiving end.

Digital Cliff vs Analog Roll Off Effect for digital signals

If your OTA TV signal is weak to begin with, these three variables can cause a drop in reception:

1. Interference

2. Long coaxial cable runs

3. Splitting the signal between multiple devices

Even though Tablo’s tuners are designed to filter out interference and includes an internal amplifier to mitigate signal loss from its internal splitter, the digital cliff effect may also be the reason why you’re able to view a channel on your TV but not via your Tablo DVR.

 #3: Overdriving Tuners:

Overdriving Tuners

Speaking of tuners, it’s also possible to send an Over-the-Air TV signal to your Tablo DVR that’s TOO strong. This can result in channels not being detected during a channel scan, buffering on live streams and/or failed recordings.

Those who live particularly close to broadcast towers (within 5 miles) are most at risk of unintentionally overdriving their Tablo DVR’s tuners. Using a more powerful antenna than required or using an amplifier when it’s not needed, can also lead to the same result.

If you suspect you are overdriving your tuners, try removing any in-line amplifiers and/or switch to a less powerful antenna.

#4 Signal Interference:

If you think you’ve got the correct antenna AND the correct placement and you’re still not seeing a strong signal for in-range TV broadcast towers, it could be due to invisible or unknown interference. While your Tablo DVR’s tuners have specific filters built in for common sources of interference like 4G/LTE cell phone traffic and Wi-Fi signals, Over-the-Air TV can still be affected by the following sources of interference:

  • Electromagnetic or EMI interference – caused by nearby power lines, LED lightbulbs, thunderstorms, solar flares, the Northern Lights and even household appliances like electric blankets, popcorn poppers, microwave ovens, electric dryers and water heaters
  • Multipath interference – caused by OTA signals being reflected off of items such as airplanes, wet/icy surfaces or shiny buildings
  • Moisture – Heavy amounts of moisture in the air in the form of heavy fog, high humidity or intense rain can also weaken signals enough to fall off the digital cliff

Of course transient/variable physical obstructions cause can cause the most interference but they may come from sources that you hadn’t considered, such as leaf growth on a tree that was bare when you put your antenna up in the fall, construction of a new building between you and the broadcast towers or even your neighbor parking a new RV in their driveway.

Signal Strength as Reported by Your Tablo DVR Channel Scan

When performing a channel scan within the settings screen of the Tablo app, Tablo’s tuner will connect with your antenna and do a quick scan of the channels it is receiving.

Tablo reports signal strength at the time of the scan with a series of five dots which represent an overall ‘grade’ for the signal.

Tablo Signal Strength Indicator

(Note – Since signal strength is not reported dynamically, if you’ve switched antennas, moved your antenna or are setting up your Tablo in a new location, you should perform a fresh channel scan.)

The signal strength displayed within the Tablo app is based on calculations of two criteria:

1. Bit Error Rate (BERR) – Error rates in the incoming video broadcast which can be mitigated to a certain extent with built-in error correction.

2. Packet Error Rate (PERR) – Error rates in video packets delivered through the Tablo which will rise as the level of errors in the broadcast video go beyond the automatic error correction ability.

Channels represented by five green dots have no or very few bit errors (BERR) which means no packet errors (PERR). The video and audio will be pristine, easily streamed and recorded.

Channels represented by three orange dots show some bit and/or packet errors which will result in video glitches and potentially buffering and recording errors.

Channels represented by one red dot have a bit and packet error rate which will make the video unwatchable and will result in extreme buffering and is unlikely to generate any complete recordings.

A channel error rate is higher than 50% the video will be unplayable and the channel will not be returned in the Tablo App channel scan results.

Digital TV Signal Breakup

If you’re experiencing pixelization in your video, breakups in your audio, or failed recordings on a channel that is showing as full strength, try these OTA signal troubleshooting steps on the Tablo Knowledge Base. If the video is still problematic, place a ticket with Tablo Support. By logging in to your Tablo remotely, Tablo Support can access more granular signal quality details and run a longer and more thorough channel scan to help determine why your OTA signal is not clear.

If you have any questions about anything we’ve covered in this blog, drop us a note via email, Facebook or Twitter.

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How to restart your phone/tablet

Sometimes, just restarting your smartphone or tablet can clear up issues with apps. The links below will provide detailed instructions on how to force close your Tablo app. 

Apple iPhone

Android smartphones 

Most Android smartphones and tablets can be restarted by holding the POWER button and then selecting RESTART or POWER OFF and RESTART from the POWER OPTIONS menu.

NOTE: Newer Samsung devices require you to hold the POWER/SIDE button and VOLUME DOWN to make the POWER OPTIONS menu appear. On the Google Pixel 6, hold the POWER and VOLUME UP buttons.

How to force close your Tablo app?

Sometimes, just restarting the app can fix things. The links below will provide detailed instructions on how to force close your Tablo app. 

Apple iPhone/iPad

Android smartphones/tablets 

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